karen gross
Building my own language since 1978.
I am a creative professional with over 25 years of expertise in user experience, brand development, and digital execution. Currently, I lead a team of over 15 product designers at T-Mobile's Digital eCommerce POD, navigating a range of challenges including strategy, tight timelines and shifting project scopes.
My leadership prioritizes team well-being and mental health, while I maintain a strong focus on data-driven user experiences and customer satisfaction. I am committed to simplifying complexity and ensuring users remain at the center of our work. My approach is characterized by effective communication, adaptability, collaboration, and resilience, all aimed at delivering value to our organization. I’m committed to making complex user journeys into impactful user experiences while delivering tangible business results.
Tools & Skills
• Excellent communication and leadership skills
• Design Tools: Figma, Adobe Creative Suite
• Project Management: Jira, Confluence, Asana
• Proficient in Microsoft Office Suite
• Strong understanding of User-Centered Design principles
• Data Analytics and UX Research
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When I’m not kicking ass and taking names you can find me with my pups, out riding bikes with my spouse, mastering the art of nothing, or binge watching a true crime documentary.